I would definitely recommend to any agency looking to purchase/replace a system to consider Fairfax as a viable option. The team at Fairfax Software has worked well with us, has been very responsive to our requests for help and have provided timely resolution for most things. The pay-as-you-go model that we are using for billing is a good representation of the creativity and willingness by Fairfax to work with their customers and earn their trust and support.
The ability to improve and grow was the same quality we wanted in the software as well. That was one of the main reasons we went with Quick Modules.
I attended several conferences on Check 21 and heard many nightmare stories of problems. We have not experienced any of these problems.
Fairfax Software did an outstanding job of configuring their software to accommodate our many and complex requirements. We continued to add changes which the Fairfax Software implementation team absorbed into the solution design.
We are discovering new opportunities for improvement, efficiency and business opportunities all the time now that we have a system that is flexible and fully featured.