CUSTOMER
SUPPORT
Accessing Maintenance Support By Phone, E-mail or Fax:
Tel: 1-877-OCR-TECK (1-877-627-8325)
Fax: 1-703-802-2878
Email: [email protected]
Or you can login to FAST! (Fairfax Account Support Tool):
FAST!
Assistance to resolve your requests
FAST (Fairfax Account Support Tool) provides our customers the ability to enter and track questions, problem reports, change requests, and consumable orders.
Customers can open new cases, view cases, update cases, and print cases. This tool gives the customer more flexibility while providing Fairfax Software the information needed to resolve requests… FAST!!!
MAINTENANCE SUPPORT
Fairfax Software’s long-standing commitment to serving and responding to the Quick Modules software user community is exemplified by the goals of our Maintenance Support Services:
To promote success with the Quick Modules software and carry forward suggestions for continuing improvement of Quick Module software products.
The Quick Modules Software Maintenance Program is a cost-effective and comprehensive program that includes technical support, software updates, and many other benefits. When you participate in the software maintenance program, you receive the latest versions of the Quick Modules software upon release at no additional cost (nominal service charges may apply depending on the amount of support required for installation and test). This allows you and your organization to keep up with the latest software technology developments, take advantage of usability improvements, and manage software licenses more easily.
To further your success in using our software products, Fairfax Software offers flexibility to suit a set of needs and requirements as diverse as our customer base.
The Hardware Maintenance program is also is a cost-effective and comprehensive program that includes on-site hardware support, software and firmware updates, and preventive maintenance cleanings.
Each customer receives its own customized “Maintenance Plan” outlining in detail, individual maintenance support coverage and procedures. Associated user manuals are provided along with the Maintenance Plan.
HARDWARE SUPPORT
Toll Free: 1-877-OCR-TECK
Fairfax Software is a certified reseller of hardware components such as ibml, NCR, Kodak, OPEX, and other hardware components and devices used as part of any Quick Module solution. As a total solution provider we offer a single point of contact for all our clients support and maintenance needs. This provides Fairfax Software clients with a complete tracking and resolution for all system issues regardless of type.
For hardware support, Fairfax Software dispatches trained and factory certified hardware engineers locally for resolution of issues.
Hardware support includes non-consumable parts and labor for malfunctions that the operator or System Administrator is not authorized to complete as well as availability of software releases from the manufacturer that are made available.
Consumable items are the responsibility of the end user and are sold separately from the maintenance plan. During the implementation, the customer receives a complete set of all hardware user manuals and list of any consumables necessary.
